Effective Date: July 1st, 2026
Website: GarrhetSampson.com
Contact: info@garrhetsampson.com

Because many products sold through GarrhetSampson.com are digital, downloadable, or immediately accessible after purchase, all sales are generally final unless otherwise stated on a specific product page or required by law.

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1. Digital Products

Due to the nature of digital products, we do not generally offer refunds on:

• Lightroom presets
• video LUTs
• downloadable tools
• digital books
• courses
• templates
• AI prompt packs
• worksheets
• other downloadable or instantly accessible resources

Please read product descriptions carefully before purchasing.

2. Exceptions

We may review refund or replacement requests in limited situations, including:

• duplicate purchases
• corrupted files
• broken downloads
• failure to receive access after purchase
• technical issues caused by the product file itself
• accidental duplicate charges

If an issue is verified, we may choose to:

• re-send the product
• provide replacement files
• restore access
• issue store credit
• issue a refund at our discretion where appropriate

3. Non-Refundable Situations

Refunds are not available for:

• change of mind
• purchasing by mistake after access is granted
• not reading the product description
• incompatibility with software or hardware clearly identified in the listing
• lack of technical knowledge or user error
• failure to use or download the product
• dissatisfaction based on personal preference after delivery

4. Courses and Educational Products

If a specific course, bundle, or educational product includes its own refund terms on the product page, those terms will control for that product. Otherwise, the general digital-product no-refund policy applies.

5. Physical Products

If physical products are offered in the future, refund or return terms for those items will be stated on the applicable product page or checkout flow.

6. Requesting Help

If you have an access issue, broken file, or billing concern, contact us at [Insert Contact Email] within [Insert Number] days of purchase. Please include your order information and a description of the issue so we can help as quickly as possible.

7. Chargebacks

If you experience a problem with your order, please contact us first before filing a chargeback. Filing a chargeback after receiving access to a digital product may result in suspension of access to current or future products where allowed.